Our Legal Posture, In Plain Words
This is the teh33 legal page — the rules we hold ourselves to and the rules we ask you to read before you open an account. We've written...
Policy Posture For Indonesia Account Holders
Our legal framework is built around three documents you'll see linked from the footer: terms of service, privacy notice and account-conduct rules. Access to teh33 is offered where local law permits, and certain features are limited to supported regions inside Indonesia. You confirm eligibility when you open an account, and we keep records under our privacy notice. Disputes are handled through the
contact paths below first, then escalated only if a resolution can't be reached. Payment context, including DANA, OVO, GoPay and QRIS, is governed by separate cashier terms referenced inside the main agreement.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach Our Policy Team Directly
If something in our terms, privacy notice or account rules is unclear, these are the channels our policy team monitors. Use the one that matches your question — formal complaints go through email so we have a record, while quick clarifications fit live chat.
Policy Email
Send formal questions about our terms, privacy notice or account-conduct rules to our policy inbox. We log every message and reply with a written response inside two business days.
Live Chat
For quick clarifications on a single clause, open the chat widget after signing in. Our agents can route you to the policy desk if your question needs a written, on-record answer.
Data Requests
Privacy-specific requests — access, correction, deletion — go through a dedicated form linked inside the privacy notice. We confirm receipt the same day and process within the stated window.
How We Keep Our Policies Honest
Our legal pages aren't drafted once and forgotten. We review them on a fixed cadence, log every change, and keep the language readable so you don't need a lawyer to understand what...
Quarterly Review
Every clause is re-read by our policy team each quarter. If a regulation shifts in Indonesia or a payment partner updates terms, we mirror that change and stamp the document with a fresh date.
Plain-Language Drafting
We rewrite legalese into short sentences a non-lawyer can scan. The intent of each clause is preserved, but jargon is cut wherever a clearer word does the same job.
Change Log
Material edits to our terms or privacy notice appear in a visible change log. You can see what moved, when it moved and why we made the call.
Internal Sign-Off
No policy edit goes live without sign-off from compliance and product. Two pairs of eyes, two different angles, one consistent document across the brand.
Indonesia Focus
Wording is calibrated for Indonesia first. We reference DANA, OVO, GoPay and QRIS in the cashier terms because those are the rails you actually use on our brand.
Version Archive
Older versions of our terms remain accessible on request, so you can compare what you agreed to at sign-up against the current document without guesswork.
Consistency Across Our Policy Pages
The legal page sits alongside our privacy notice, cashier terms and account-conduct rules. We keep tone, structure and definitions aligned across all four so nothing contradicts when you...
| Shared Definitions | Terms like account, session and supported region carry the same meaning across every policy document, so a definition on this page matches the privacy notice word for word. |
|---|---|
| Matching Update Dates | When we revise one policy, sibling pages are checked the same day. Stamps stay synchronised so you never see a contradiction between two live documents. |
| Unified Contact Routes | Every policy page points to the same email, chat and data-request paths. There's one front door for legal questions, not three competing inboxes. |
| Aligned Eligibility Wording | Account eligibility is described identically here and in the sign-up flow. What you read on the legal page is what the registration form enforces. |
| Cross-Linked Clauses | Where a clause on this page touches privacy or cashier rules, we link directly to the relevant section so you don't hunt through a separate document. |
| Consistent Indonesia Scope | Supported-region language is identical across pages. If a feature is limited inside Indonesia, every policy document describes that limit the same way. |
| Same Plain-Language Standard | The readability bar applied here applies to every sibling policy. Short sentences, no filler, no surprise jargon — that rule travels across the whole legal stack. |
What This Policy Page Shows You
These are the visible elements we built into the legal-side layout so you can move through the document without losing your place. Each one is here to make a long policy easier to read...